Privacy Policy
Shippy tracks parcels you add manually, scan, paste, import from shared links, or import from connected mailbox sources. We collect only the data needed to run parcel tracking, account sync, billing, notifications, and support.
Data we collect
Account data includes your email address, sign-in provider, user ID, subscription status, and app preferences. Parcel data includes tracking numbers, carrier codes, titles, delivery statuses, ETA values, tracking history, maps derived from tracking events, archive status, and alert preferences. Import data can include mailbox OAuth tokens, forwarding tokens, parsed Amazon shipment emails, and diagnostic scan results.
How we use data
We use data for app functionality: authentication, cloud sync, package refreshes, premium entitlement checks, delivery alerts, Amazon import, barcode scan workflows, calendar/share exports, and customer support. We do not sell personal data.
Service providers
Shippy uses Firebase for authentication, database, hosting, cloud functions, and push messaging; Stripe and Apple/RevenueCat for payments and entitlement sync; Google sign-in and AdMob where enabled; and tracking, geocoding, and translation providers to power parcel features.
Advertising in free versions
Free versions that include advertising use Google AdMob to show non-personalised banners. Verified Premium or Plus access removes these banners. Advertising does not gate the app's free features.
The advertising SDK can process your IP address (which may indicate approximate location), device and app information, advertising interactions and technical identifiers for ad delivery, measurement and fraud prevention. The app disables ad personalisation and publisher first-party identifiers, adds no tracking permission prompt, and does not provide private parcel records or mailbox content to AdMob as ad targeting data.
Where required, Google's User Messaging Platform asks for your advertising privacy choices before ads are requested. You can reopen required choices in Settings, including after upgrading to a paid plan. Advertising choices are separate from optional usage analytics; if consent cannot be resolved, the app remains available without loading ads. Google processes advertising data under its Privacy Policy.
Deletion and retention
You can delete your account from Settings in the web or iOS app. Account deletion removes Shippy parcels, preferences, mailbox connections, forwarding tokens, notification devices, and shared links from Shippy systems. Payment processors may retain transaction records they are legally required to keep.
Contact
For privacy or support requests, use the support page in the app or email support@shippyapp.io.