Shippy Support
For account, billing, import, or tracking issues, email support@shippyapp.io. Include your account email, the carrier, the tracking number, and what you expected to happen.
Fast fixes
- Use Settings to refresh packages and check notification devices.
- Use Amazon Import diagnostics to confirm whether Gmail or Outlook found new, archived, or already-tracked shipments.
- If Apple, Google, or email sign-in fails, confirm your account can sign in on the web app first.
- If a carrier update is stale, refresh that package manually and check the provider warning shown in the package card.
Privacy and deletion
Account deletion is available in Settings on web and iOS. Read the Privacy Policy for what is removed and what payment providers may retain.