Open the delivery details
Read the recorded date, time and any available location, photograph or recipient information on the official carrier page. Shippy may not receive every proof-of-delivery field. Do not assume a missing photograph means no delivery was made.
Check safe, relevant places
Check the delivery location you authorised, household members and any building reception arrangements that apply to your address. Do not enter another property or confront a stranger on the basis of a tracking event. If a detail does not match your delivery, keep a note for the enquiry.
Verify the address with the sender
Compare your order confirmation and dispatch reference. If the address or reference is wrong, explain that to the sender. A tracking app cannot correct a label, retrieve a parcel or make a compensation decision.
Use an official enquiry route
Use the sender’s or carrier’s official website and current process. Avoid payment links in unsolicited “redelivery” messages. Keep unredacted tracking numbers, delivery photos and addresses out of public social posts and review screenshots. This guide does not promise a refund or set a universal claim deadline.