Start with the dispatch message
Look for an explicit carrier name and tracking link or shipment reference. A purchase confirmation may contain only the shop’s order number. Follow the retailer’s genuine account or dispatch notice rather than guessing from the length of a number.
Check split shipments
If the shop sends items separately, keep the references distinct and give parcels practical labels in Shippy. A delivered event for one parcel does not prove that every item in the order arrived.
Copy carefully
Copy the full tracking reference without extra punctuation, or scan a supported shipment barcode. Check for missed characters and confirm the carrier when known. If an automated carrier guess is uncertain, compare the official tracking link in the dispatch notice.
Keep the reference private
Tracking details can reveal a delivery timeline or location. Send the reference only through appropriate support channels, not in a public review or social demonstration. If Shippy cannot retrieve it, ask the sender which carrier and shipment reference applies.